Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather information you provide voluntarily. This may include your name, company name, email address, phone number, delivery addresses, and specific floral requirements. We also collect payment details when you place orders, though they are processed securely through our payment partners.

For our corporate clients, we may collect additional business details such as registration information, preferred delivery timelines, and budget considerations to better tailor our services to your needs.

Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this information to enhance site performance and understand how clients discover our offerings.

How We Use Your Information

We primarily use your personal information to fulfill orders and deliver exceptional service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Communicating about order status and delivery timing
• Providing customer support and addressing inquiries
• Improving our services based on your feedback and preferences
• Sending relevant updates about our offerings (with your consent)
• Keeping records for business and legal compliance purposes

We also utilize aggregated, non-personal data to understand market trends and refine our operations. For instance, we may analyze which types of arrangements are most popular in different seasons to better prepare inventory.

With your explicit consent, we may send information about seasonal selections, special promotions, or new services that could interest your business. You can opt out of these communications at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data remains within our business ecosystem and is shared only when necessary to deliver our services or comply with legal requirements.

We collaborate with trusted service providers who assist in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to safeguard your information and use it solely for the services they provide to us.

We may disclose your information when required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations relevant to our operations in London and across United Kingdom.

Data Security and Protection

We treat data security with utmost seriousness and deploy multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for storage, and regular security updates to guard against threats.

We also implement physical security measures to protect our office systems and limit access to personal information to employees who need it for their work. Our team undergoes regular privacy and data handling training.

Payment information is processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems—this data is handled by certified payment processors specializing in secure transactions.

While we maintain strong security practices, no system is entirely risk-free. We continuously monitor and update our security measures to address evolving threats and uphold the highest protection standards.

Your Rights and Choices

You have several rights regarding your personal information. You may request access to the data we hold, ask us to correct inaccurate information, or request deletion of your data where legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request details about how your data has been shared
• File complaints about our privacy practices

We retain your information only as long as necessary for business purposes and legal requirements. Order records are typically kept for accounting and warranty needs, while marketing preferences are preserved until you request removal.

When your information is no longer needed, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or for legitimate business interests like preventing fraud.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember your preferences and enable certain website features.

Essential cookies are necessary for the proper functioning of our site—they enable basic features like navigation and access to secure areas. These cookies do not collect personally identifiable information and are enabled automatically when you use our site.

We employ analytics cookies to see how visitors interact with our site. This helps us identify popular content, optimize page performance, and enhance the user experience. This data is collected in aggregate form and does not identify individual users.

You can adjust cookie settings through your browser preferences. Note that disabling certain cookies may impact some features and your overall browsing experience.

Business Transfers and Changes

If EnginePressWorks undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would notify you of such changes and ensure your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, we would ensure your personal information is either securely transferred to a successor business (with appropriate privacy protections) or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will notify you by email or by posting a notice on our website before they take effect.

Minor updates for clarity or administrative purposes may be made without prior notice. We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected data from someone under 18, we will promptly remove that information from our systems.

Parents or guardians who believe we may have gathered data from their child can contact us using the details below, and we will address the matter immediately.

International Data Considerations

Our primary operations are based in United Kingdom, and we store and process data within United Kingdom jurisdiction. However, some of our service providers may process data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information according to applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.